COD order detection
CODgator picks up COD orders the moment they arrive.
You choose which payment methods count as COD, so renamed or custom gateways are covered too.
Features
Everything it does, in plain words.
CODgator works on your COD orders only. Every action can be switched on or off, and it starts in Shadow mode.
Explainable risk scoring
Each COD order is scored by clear rules, such as an invalid phone number or an incomplete address. Every score comes with its reasons.
Pick a preset to start, then adjust rules to fit your store.
RelaxedBalancedStrict
Customer confirmation
Customers confirm with a button on the order status page, on WhatsApp, or through a secure link if neither works.
WhatsApp is used for order messages only, never marketing. Quiet hours are respected, and a customer gets one reminder at most.
Order actions
Tag orders, add order notes, and hold fulfilment until the customer confirms. Risky orders go to your review queue.
Auto-cancel is available, but it is off by default. You turn it on yourself.
Address change requests
Customers can ask to fix their delivery address when they confirm.
You approve each change before it is applied to the order.
Dashboard
See your COD orders, confirmation rate, and cancellations caught.
It also shows estimated RTO avoided. This is clearly labelled as an estimate.
On the roadmap
Coming soon
These are planned and not available yet.
Coming soon
Hide COD for high-risk carts
Hide the COD option at checkout when a cart matches your risk rules.
Coming soon
COD-to-prepaid conversion
Offer customers an easy way to pay online instead of on delivery.
Coming soon
RTO analytics
See RTO by courier and postal area, using your own store's orders.
Try it on your own orders
Join the beta and run CODgator in Shadow mode first. You'll see what it would flag before it does anything.